24-hour
airport services

   

Serving Alicante & Valencia airports…   Calpe, Benidorm, the Costa Blanca

alicante taxi tranfersNewsletter
Subscribe to our mailing list today!

 

* indicates required
Email Format
 

Get an instant quotation below

I am traveling from the airport

I am traveling to the aiport

Frequently Asked Question

1. How do I make a reservation on the website?
2. How do I make the payment?
3. How do I know the reservation has been confirmed?
4. Departure time calculation
5. What does the price include?
6. Do infants count?
7. How can I confirm the pick up time for my return trip?
8. Can you issue a receipt for my company?
9. Are all the passengers insured in the vehicle?
10. Do you supply child seats?
11. Am I expected to share the vehicle with other passengers?
12. If my flight has been changed, can I reschedule the transfer?
13. Can I cancel my transfer if my flight has been cancelled for example?
14. If the numbers change in my group, can we select a different vehicle?
15. Is it possible to make a reservation to somewhere not on your list.
16. Is it possible to have the telephone number of the driver?
17 What is my luggage allowance please?
18. May I bring extra luggage with me?
19. What do I do if the flight is delayed?
20. What happens if my outbound flight is cancelled?
21. How do I find my driver and taxi at the airport?
22. Do your drivers speak English?
23. Is it possible to have the telephone number of the driver?
24. What happens if I have lost my luggage?
25. Will the driver convey us directly to our destination address?
26. Is it possible to stop at the supermarket on route?
27. I have accidently left some items in the vehicle?
28. How can I contact Benidorm Taxi Transfers?
29. How can I make any comments or suggestions about the service?
30. What is your policy in respect of inappropriate behaviour?
31. What is your policy in respect of smoking in the vehicles?
32. What is your complaint policy?

 

1. How do I make a reservation on the website?

On completion of the booking information found on the home page of the website the necessary details are automatically sent to the relevant service provider who will make the appropriate arrangements in accordance with the specified requirements.

This includes all arrival and departure transfers.

Please call us on our 24 hours contact number for any transfers you require within 24 hours. We can normally accommodate most last minute bookings.

 

2. How do I make the payment?

Payment is made via PayPal which is a trusted, established secure system. You will need to read and agree to the terms and conditions.

 

3. How do I know the reservation has been confirmed?

You will immediately receive a transfer voucher and confirmation from PayPal after making the booking on line.

Please note that this also your receipt.

In rare instances it is possible that your email server may mistake our emails for spam and not deliver them to you.

Please call the 24 hour contact number if you do not receive our booking confirmation.

 

4. Departure time calculation?

The booking procedure will automatically calculate a collection of approximately 3 hours prior to your departure to allow sufficient time for your check in procedure.

 

5. What does the price include?

A single price is a one-way journey. A return price includes both the arrival and departure journey.

 

6. Do infants count?

Yes. Every passenger counts and the law state that every passenger must occupy a seat.

 

7. How can I confirm the pick up time for my return trip?

All the necessary information is shown on the transfer voucher you receive when booking. If you are unsure you may always contact the 24 hour contact number.

 

8. Can you issue a receipt for my company?

As a registered S.L. company in Spain, we can provide you with an invoice / receipt on request.

 

9. Are all the passengers insured in the vehicle?

According to Spanish Law, all vehicles are fully licensed and insured and carry all the necessary documents at all times.

 

10. Do you supply child seats?

Child seats are provide free and must be booked at the time of making the reservation.

Standard car seats are provided but should you require anything more specialised, you are strongly advised to supply your own in the interests of safety for the child.

 

11. Am I expected to share the vehicle with other passengers?

No, the transfer is completely private to your group and you will be the sole occupants.

 

12. If my flight has been changed, can I reschedule the transfer?

In most cases we will endeavour to accommodate any flight changes however during the busy periods we may experience some difficulty.

Please give us as much notice as possible in order that we may reschedule your transfer.

In the unlikely event that it is not possible, we will refund you in accordance with our terms and conditions

 

13. Can I cancel my transfer if my flight has been cancelled for example?

Yes, in accordance with our terms and conditions

 

14. If the numbers change in my group, can we select a different vehicle?

Yes, however there may be additional costs involved when selecting a bigger vehicle. Please advise us as soon as possible via our Customer Support.

 

15. Is it possible to make a reservation to somewhere not on your list.

If there are any requirements not shown on the website, please send us an email and we will respond within 24 hours.

 

16. Is it possible to have the telephone number of the driver?

This is not possible, you have the facility to use the 24 hour contact number should you have any problems.

 

17 What is my luggage allowance please?

The normal allowance is 1 x case / bag per person (maximum. weight 20 kg) and 1 x hand luggage (maximum. weight of 5 kg).

 

18. May I bring extra luggage with me?

Subject to availability, there is no problem but we must be informed first. Subject to the amount of extra luggage, extra charges may be made.

Please use the ´Special requirements´ section in the booking form.

 

19. What do I do if the flight is delayed?

We monitor all flights in order to give you the best service possible.

Any information you may have at the time in respect of this is also greatly appreciated if you pass it on.

The driver will still be waiting for you in the event of a delayed flight.

 

20. What happens if my outbound flight is cancelled?

If your outbound flight is cancelled or rescheduled, please advise us on the 24 hour contact number to ensure we can reschedule your transport requirements.

Failure to so will not hold us responsible and no refund will be given.

 

21. How do I find my driver and taxi at the airport?

The driver will be waiting for you in arrivals holding a name board bearing your name. If you reach the exit doors and cannot locate him, please look again.

In the unlikely event of any problems, please do not hesitate to contact the 24 hour contact number.

 

22. Do your drivers speak English?

Most drivers speak sufficient English for the purpose of the transfer. In the unlikely event of any problems there is also an English person available at the end of a telephone. The driver will arrange for you to speak to someone in your own language should the need arise.

You can always use the 24 hour contact telephone number as well.

 

23. Is it possible to have the telephone number of the driver?

This is not possible; you have the facility to use the 24 hour contact number should you have any problems.

 

24. What happens if I have lost my luggage?

All passengers are responsible for clearly labelling their own luggage.

All of the airlines have handling agents who will organise for any lost and found luggage to be delivered to the client independently. You can of course make your own arrangements.

 

25. Will the driver convey us directly to our destination address?

Yes, sometime the size of the vehicle or the restrictions surrounding the destination may prevent the driver getting to the doorstep. The driver will endeavour to get as close as possible, safely.

 

26. Is it possible to stop at the supermarket on route?

This may be possible provided there are no other commitments at the time for the taxi. It is best to pre-book any special requirements. There may be a charge for any extra facility.

 

27. I have accidently left some items in the vehicle?

We will endeavour to return any items of lost luggage to you as soon as possible. Please note that some charges may be incurred.

 

28. How can I contact Benidorm Taxi Transfers?

You can contact us via our 24 hour telephone number. Please see full details on our contact page.

 

29. How can I make any comments or suggestions about the service?

We welcome any constructive comments or suggestions. With your help we constantly strive to improve our services. Please use our contact page.

 

30. What is your policy in respect of inappropriate behaviour?

We reserve the right to refuse carriage of any person who is thought to be under the influence of alcohol or drugs. Also whose behaviour or language is thought to be abusive or offensive and could cause a threat, damage or offence to the driver or other passengers.

No refund will be given for services not carried out due to the above – mentioned reason.

In the case of any damages caused, the individual person responsible will be held liable.

 

31. What is your policy in respect of smoking in the vehicles?

In accordance with Spanish Law, smoking is prohibited in all vehicles.

 

32. What is your complaint policy?

Any complaint must be registered in writing and received within 28 days of your return trip. Any complaints received after this date will not be accepted.

Any complaints arising from failing to comply with out Terms and conditions will not be accepted.

 

Home | About Us | General info | FAQ | Terms & Conditions | Contact Us     Benidorm Taxi Transfers the internet trading name of Jose Maria Losada Ortega